I’ve been re-reading Adam Grant’s book, Originals for the third time and this time, focusing on increasing output and not increasing quality. Sounds backwards doesn’t it? Most people I’ve worked with in the past want to create brilliant work but what Adam points out is, even geniuses like da Vinci…

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Engineering-glish

Engineering-glish:  The act of speaking to end-users as if they were engineers. I have a new analogy that I’m using with software engineers. Every time I hear “why would someone do that?” or “They should know not to do that…” my response is now, “How many of you drive over…

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F2FWTC™

Face to Face With the Customer. You can send out as many surveys or do as many focus groups as you want, but you’ll never understand the aggravation your user community is feeling until you’re sitting next to them while they struggle to use your software. Sit with them. Don’t…

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