Author: SeanDavis
The Cost Will Reveal Itself Once the Complexity is Understood
My wife texted me the other day and asked me a question about whether a project for the home was expensive or complex? My response was an off handed comment that “The cost will reveal itself once the complexity is understood.” Since you don’t know everything up front, you can’t…
A players think they’re B players.
A players think they’re B players. B players think they’re C players. C players think they’re A players. I forgot who said this but it wasn’t me. A players know they have a lot left to learn. B players know they have a long way to go. C players don’t…
Engineering-glish
A personal note about hydrocephalus, especially in children.
The Frustration & Astonishment Factor.
The end user should never be surprised by what a button does.
But I see examples all the time of a button on the left collapsing an accordion on the right. Stop doing that. You’ve increased the Frustration & Astonishment Factor. If all the text off all the buttons on a page, your users should still have a reasonable idea of what…
As a Product Owner, I don’t know what questions to ask.
I don’t know exactly where the conversation is going when I speak with stakeholders. I have a general feel but their responses could take us in an entirely new direction that we never thought to explore. I usually start with “what drives your business” or “what makes people want to…
F2FWTC™
Face to Face With the Customer. You can send out as many surveys or do as many focus groups as you want, but you’ll never understand the aggravation your user community is feeling until you’re sitting next to them while they struggle to use your software. Sit with them. Don’t…