“Everything around you that you call life was made up by people that were no smarter than you…” – Steve Jobs The definition of decision fatigue is a state of mental overload that impedes your ability to make [good] decisions. I throw “good” in here because when I’m overwhelmed with…
In the Agile Manifesto you’ll find Individuals and interactions over processes and tools and if your teams are only talking to each other over email or Jira comments to “preserve a record” then you’re losing the team’s cohesion. They’re not a team if they only use Jira to communicate with each…
One of my major complaints about creating “user stories” is that the discipline of writing “User Stories” has diminished and they become written so that only the person creating the story actually knows what is expected. In many organizations, anyone can write a user story. I have no problem with…
Stronghold Rescue and Relief provides protection and support for families in conflict zones. Operations are currently underway in Burma and Venezuela. You can become a supporter by visiting their website at StrongholdRescue.org. For a video of how Stronghold Rescue began, as well as a summary of their mission, here’s a…
Trust. I believe this is the single most important word when understanding why people work the way they do. I trust that you will do everything possible to make that customer’s experience with us outstanding. Without trust then people will not put themselves out there for clients. They know they…
It took me a long time to write this. I’ve been in companies where the main focus of the senior management team was their own bonuses. It was literally said in front of me (they forgot I was in the meeting) “Layoffs are coming but don’t worry, your bonuses are…
Think of the value proposition(s) as a thread that starts with the client and runs through every part of your company. Include any first, second, or third degree touchpoint with a client. In other words, any team that affects another team, that affects a team that works with the client.…
Business processes and systems trend toward entropy. If left on their own then the only result can be disorder. The people who are at the mercy of this disorder are those that speak with and support clients and customers. We don’t make it hard to deliver great results to customers,…
In the absence of knowledge comes ‘this is how I got it to work.” People and groups will fill in gaps in knowledge. If you either don’t train people, or your product leaves areas of ambiguity, then people will take the easiest path forward – they’ll either give up, or,…
Over a year in development. Marketing staff to create content for promotion. A development team ready to fix bugs and add functionality. Lengthy arguments as to whether or not the background should be sea foam green or something else. Total number of users: 0. After 2 years. The platform was…
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation by Phil McKinney